Question 1

How do I book an appointment?

Accepted Answer

Call us at 416-438-5665 during business hours or visit our online portal HERE (https://portal.healthmyself.net/#/)to schedule an appointment.

Question 2

I need to be seen today. What should I do?

Accepted Answer

Call us during the day and ask to be seen the same day (we have appointments set aside each day for urgent visits). We are also part of a group of doctors who share on-call for all our patients on evenings and weekends. You can walk into or call our After Hours clinic and be seen the same day. Visit http://myowndoctor.ca/ (http://www.myowndoctor.ca/)to find out today’s on-call doctor. For medical emergencies please call 911 or proceed to the nearest emergency department.

Question 3

What if I have to cancel my appointment?

Accepted Answer

Call us as soon as you know your appointment is no longer needed so we can book other patients who would like to be seen earlier. We request a minimum of 24 hours notice. There may be a charge for repeated missed appointments.

Question 4

How long will my appointment last?

Accepted Answer

We schedule 10-15 minutes for a typical office visit. We schedule 20-30 minutes for certain special appointment types (complete physicals, counselling, procedures, etc…). Please let our staff know if you think you may need a longer visit.

Question 5

How early should I be there for my appointment?

Accepted Answer

We request that patients arrive at least 10 minutes before their scheduled appointment so that we can prepare for your visit.

Question 6

I only booked an appointment for myself, but my family member also needs to be seen. What should I do?"

Accepted Answer

When booking an appointment, please make sure to book a separate appointment for everyone that needs to be seen. We see patients by scheduled appointments and do our best to run on time. To be fair to patients who booked an appointment, those patients without an appointment may have to wait until the end of clinic day to be seen.

Question 7

Can I walk in without an appointment?

Accepted Answer

We only see patients by scheduled appointment. If you show up without an appointment and the doctor’s schedule is full we may not be able to accommodate your request. We have special same-day appointments every day so that patients with urgent problems can be seen right away. Please call early in the day to book one of these appointments. To help us be prepared for your visit we ask that you call and schedule your visit in advanced.

Question 8

Can my pharmacy fax a prescription renewal request?

Accepted Answer

Yes, we can fax renewals for routine prescriptions (not narcotics) directly to pharmacies. Please allow 7 days for your renewal to be processed.

Question 9

Can I get the doctor to fill out a form for me?

Accepted Answer

Sure. Forms can us 4 weeks to complete, so please drop them off early. If it’s something complicated you may need to speak to us first. Complete all parts of the form that you need to fill out and then drop it off to our office. There may a charge for certain forms, so ask our staff first. If you need a form urgently (in less than 4 weeks) then there may be rush fee applied. Forms can also be sent securely through our free online portal at HERE(https://portal.healthmyself.net/#/)

Question 10

I have OHIP – why am I being charged?

Accepted Answer

OHIP does not cover everything. Things that are not covered by OHIP are called “uninsured services”. Certain forms, exams and procedures are not covered by OHIP. These must be paid for by the patient.

Question 11

I have a question for the doctor, can I speak to him over the phone"

Accepted Answer

If you need medical advice, it’s best to book a visit either in person or over the phone. Call us or book through our secure online portal to schedule an appointment.

Question 12

How will I find out my test results?

Accepted Answer

After completing any tests (blood work, scans, etc…) please book an appointment 1-2 weeks after so review the results.

Question 13

I need to see a specialist about a problem. What should I do?

Accepted Answer

First, book an appointment with your family doctor to see if your concern can be addressed. If not, the doctor can help refer you to the right place.

Question 14

When should I hear about my appointment with the specialist?

Accepted Answer

If two weeks have passed after we have made a referral please call the specialist’s office directly to request an update.

Question 15

Are you taking new patients?

Accepted Answer

Currently we are not accepting new patients. We have a waiting list for patients who would like to join our practice. Our waiting list for new patients is approximately six years long. Our waiting list is currently closed.

Question 16

What should I bring to my visit?

Accepted Answer

Bring your valid health card, a list of medications and any log books or records you have that may help with our visit (e.g. blood pressure records, blood sugar readings, headache diaries, etc…)

Question 17

When should I bring my child in for routine immunizations?

Accepted Answer

Routine immunizations for children are done at 2, 4, 6, 12, 15 and 18 months and then at 4-6 years and 14-16 years of age. There may be some exceptions. For details please visit: https://www.health.gov.on.ca/en/public/programs/immunization/static/immunization_tool.html(https://www.health.gov.on.ca/en/public/programs/immunization/static/immunization_tool.html)

Question 18

When do I bring my newborn child in for regular visits?

Accepted Answer

Regularly scheduled well-baby visits are scheduled at the following ages: 
1 week
2 weeks
1 month
2 months
3 months
4 months
6 months
9 months
12 months
15 months
18 months
2 years
2 ½ years
3 years
Every year after that. 
There may be exceptions to please speak to your doctor if you have questions.

Question 19

Should I take any special precautions if I have something I could spread to others?

Accepted Answer

Yes, please help us control infectious illnesses by letting our staff know at the time of scheduling an appointment if you feel you may have something other people can catch.

Question 20

When is the clinic closed?

Accepted Answer

The clinic is closed on weekends and all statutory holidays.

Question 21

My doctor is out of the office and I need to be seen. What should I do?

Accepted Answer

There are nearly two dozen doctors in our group who share coverage for each other 7 days a week (excluding holidays).  Visit our afterhours website at myowndoctor.ca (http://myowndoctor.ca)or call our office and we will direct you to the appropriate location for urgent care. For medical emergencies please call 911 or proceed to the nearest emergency department.

Question 22

What is your email policy?

Accepted Answer

Due to the insecure nature of e-mail communication, we do not advise patients to email us regarding confidential health matters. Our email is checked by staff during regular office hours and usually responded to within 3 business days.
Patients can send us secure messages through our free online portal HERE.(https://portal.healthmyself.net/#/) For more urgent requests please call us during office hours. For medical emergencies please call 911 or proceed to the nearest emergency department.

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